How Do I Communicate With Etsy?

Will Etsy refund money?

Will Etsy refund my seller fees.

If you refund a buyer through your Shop Manager, your Etsy transaction and processing fees for the refunded transactions are automatically refunded to your Payment account.

If you also canceled the transaction, your listing fees are automatically credited to your account..

What should I put in my Etsy message to buyer?

The Message to Buyers is a short note you can include in the Etsy order confirmation email that your buyers receive after purchasing. Consider using your message to thank your customer for their purchase, inform them about standard shipping practices, or provide any other information you think they may need to know.

What do you write in a message to buyer on Etsy?

Here are some Etsy message to buyers examples: Thank you for your purchase! We hope you enjoy your order! Here’s 10% off your next purchase with the code: Discount10 Have feedback? Please let us know what you think!

Are Etsy messages private?

Re: Does Etsy monitor your convos? They are not private, but Etsy barely has the resources to investigate things that are flagged by users so I doubt they put effort into that sort of detective work. Sorry, unable to complete the action you requested.

Why can’t I send messages on Etsy?

The only way to fix this is to contact etsy from the account that is blocked and swear you will never do it again. The system is known to be glitchy and simply not send messages for long periods of time.

How do you thank someone on Etsy?

Re: Sending buyer a thank-you email Just fill in the note. If you mark your orders complete ( non Etsy label) there is a place to put in a note. It says Note to buyer. You can save a generic note as I do and when I want to personalize I can but after completion the note turns to generic for the next time.

Does Etsy guarantee purchases?

Etsy provides a venue for buyers to discover and purchase from sellers around the world. … Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies);

How do I send a message on Etsy?

To ask a question about an item on a listing page, click Message Seller under the listing title.If you aren’t already signed in to your Etsy account, you’ll be prompted to sign in.Type your question into the textbox.Click Send. The seller will be notified of the new Message and can respond.

Can you send emails to Etsy customers?

Getting Permission. Etsy doesn’t incorporate email marketing into their marketplace, but as long as you have permission to send to your contacts, Etsy doesn’t prohibit you from sending emails to them. When setting up our integration with Etsy, you can choose to create and send Opt-In email.

Is Etsy owned by Amazon?

Etsy does not professionally partner with other sites such as Facebook, eBay, or Because they are their own parent company and owner, Etsy has a lot of freedom about how they want to operate their business and how they want to change the market scape for themselves.

Does Etsy monitor conversations?

Re: New conversation monitoring per Etsy announcement to new look / feature monitoring. We are using Etsy’s services so they can monitor everything and access conversations on a regular basis. This new “timing” thing is interesting. SO MANY messages don’t require responses.

What is Etsy’s customer service number?

(718) 855-7955Our telephone number is (718) 855-7955. Our website address is

How do you start a conversation on Etsy?

Convo: You can use Etsy to hold a convo with a buyer (or any other Etsy user) right on the site. To initiate a convo with your buyer, click her name in the Orders page as before, but click Contact in the list that appears. When the New Conversation dialog box opens, type your message and click Send.

What happens if I never get my Etsy order?

If your order is Not Shipped yet, you can contact the seller to check in on the order. A case is a formal way to file a complaint against a shop. You can open a case after the date when your order should arrive.

How long does it take for Etsy to refund?

Once the seller issues your refund, it can take 3-5 business days to appear in your original payment method. Refunds issued to non-US payment methods can take up to 30 days to appear.